How can we help you today?

It is very simple. Open the Fiixly app or website, choose the service you need (like car wash, plumbing, or cleaning), select your preferred time slot, and confirm your address. We will automatically match you with the best professional nearby.

You can do both. If you need urgent help, choose the "Book Now" option, and a service provider will usually arrive at your location within 30 to 45 minutes. Alternatively, you can schedule it for any specific date and time that suits you best.

Sometimes local traffic or an ongoing job can cause minor delays of 10–15 minutes. You can call the service provider directly using the number provided in your app. If they are not picking up or are heavily delayed, click the "Help" button in the app, and our support team will assign a new professional to you immediately.

Yes, you can reschedule or cancel your booking for free up to 2 hours before the scheduled service time. You can do this directly through the "My Bookings" section in your app.

If you cancel within less than 2 hours of the service time or after the professional has already arrived at your doorstep, a small cancellation/visiting fee of ₹50 will be charged. This goes directly to the professional to cover their travel time and fuel expenses.

The base service fee or hourly rate shown on the app is completely fixed. However, if your job requires extra spare parts, or if the professional discovers an unexpected issue upon inspection, the final price might change. The provider will always give you an estimate before starting the work, and they will only proceed after your approval.

You only pay after the job is completely finished. You can pay digitally through the app using UPI, credit/debit cards, net banking, or you can pay the professional directly in cash.

No, the prices listed on the app are only for the service charge and labor. The cost of any materials, liquids, or spare parts used during the service will be calculated extra and added to your bill, supported by an official receipt.

Yes, absolutely. As soon as the service provider marks the job as completed, an official digital invoice will be sent to your registered email address and will also be available for download inside the app.

You should never pay any extra amount that is not reflected in your official bill. If a provider demands more money than the agreed estimate or tries to deal offline, please refuse and report it to our customer care immediately. Paying offline cancels your service warranty.

Your safety is our biggest priority. Every service professional on Fiixly must go through a strict verification process. This includes a mandatory Government ID check (Aadhaar/PAN) and a background verification before they are allowed to take jobs on our platform.

While our system automatically matches you with the nearest highly-rated professional for instant bookings, you can view their detailed profile, rating stars, and past customer reviews before they start the work. For scheduled bookings, you have more flexibility to select preferred pros.

Our app includes an active SOS/Safety button for live bookings. If you ever feel uncomfortable or trace any suspicious behavior, tap the safety button to connect instantly with our 24/7 Emergency Response Team and your local authorities.

All Fiixly bookings are covered under our basic service protection insurance. If any accidental damage occurs to your property during the service, please report it within 24 hours through the app with photos. We will investigate and arrange for a free repair or appropriate compensation.

We strive for perfection, but if the work is not up to the mark, let us know. You can rate the service low and raise a complaint via the app within 24 hours. Our quality control team will call you back, review the issue, and send a senior professional to fix it without any extra cost.

Yes! Fiixly provides a 7 to 30-day Service Warranty depending on the category of service you booked (e.g., appliance repair usually has a 30-day warranty, while basic cleaning has 7 days). If the exact same issue returns within the warranty period, we fix it entirely for free.

You have two choices. You can purchase the parts or materials yourself from the market. Alternatively, our professional can buy them for you from an authorized dealer. They will share the original shop bill with you, and the cost will be added directly to your final invoice.

Yes, our partners are strictly instructed to source original and genuine spare parts from authorized brands. We encourage you to check the brand warranty cards and bills provided by the professional before installation.

Fiixly uses secure OTP-based logins linked to your mobile number, so there is no password to remember. If you change your phone number or encounter an error, click on "Trouble Logging In" on the screen or contact our support chat.

Go to Profile > Saved Addresses. You can add new addresses, update your current location using your phone’s GPS map, or delete old addresses easily.

Simply tap on the "Bookings" tab at the bottom menu bar of your app. Here, you will find two lists: "Active Bookings" and "Past Bookings" containing all historical logs and bills.

Yes, for a doorstep car wash or deep cleaning, our service partners require access to a standard water connection and a functional electrical socket nearby to plug in their pressure washers or vacuum cleaners.

We highly recommend that an adult family member stays present while the service is going on. This ensures you can verify the work quality, approve any unexpected changes in estimates, and secure your personal belongings.

Yes, you can add multiple distinct items (like a car wash and a bathroom repair) to your cart and book them for the same time. Since different experts handle different jobs, multiple professionals will arrive at your place to complete their respective tasks.

If a job takes extra time due to unexpected complications, you will not be charged extra if it is a fixed-price service. If the service is strictly based on an hourly rate, the bill will reflect the actual hours worked, which will be logged live through the app.

As soon as a job is completed, a rating screen will automatically pop up in your app. You can rate the professional out of 5 stars, select quick tags, and type out your personal review. Your feedback directly impacts their profile and helps other neighbors choose better.